Returns & Exchanges YUYU Australia
We want you to love your YUYU. If not, here’s our simple, fair returns process — fully compliant with Australian Consumer Law (ACL).

Change of Mind Returns
Timeframe: Return unused items in original packaging with proof of purchase within 30 day.
Outcome: Full refund or exchange.
Cost: You cover return postage. We recommend tracked shipping — we’re not liable for lost parcels.

How to Return
Contact us Email info@yuyurecovery.com.au with your order number in the subject line. State whether you want a refund or exchange. Note: We cannot accept used items.
Send it back Return the item in original condition within 30 days of delivery. Include your name and order number. Seal securely.
Return address: YUYU Returns [Australian Warehouse – TBC]
Refund We’ll process your refund within 14 days of receiving the item. You’ll get an email confirmation.

Exchanges
Follow the steps above and include a note with your desired replacement. Email us first to confirm stock.

Faulty, Damaged or Incorrect Items
Notify us immediately at info@yuyurecovery.com.au with your order number and photo/video of the issue.
Keep all packaging — we may need to inspect.
Outcome: Free repair, replacement, or full refund (including original delivery cost).
Your ACL rights: If a product fails to meet consumer guarantees (e.g. not fit for purpose, unsafe, or major fault), you’re entitled to a remedy of your choice (refund, replacement, or repair) — at our cost, including return postage.


Important Notes
This policy applies to online purchases only. Retail partner returns follow their own policy (except for manufacturing faults).
Your statutory rights under Australian Consumer Law are not affected.
Refunds are issued to the original payment method.

Questions? We’re here to help. Email info@yuyurecovery.com.au — we’ll sort it fast.
Last updated: November 2025

ICE Recovery (FREE shipping on all ice prducts)


Adelaide Ashes 2025/26

This is day 2 in Adelaide.

I flew to Adelaide on the eve of the Test after contacting the physio about YUYU. I arived at 8pm that night.

I knew they had to have them as its such a great product, but was more of an honor to do so. YUYU is going to be part of the Ashes. So cool....

And have them they did.

On day 2 it was over 40°C. Hope you boys enjoyed them, and what a great win!!

And still seen using them!

Video

Many athletes like F1 drivers Choose YUYU ICE .

This is Jack Draper. One of the top 5 Tennis players in the
world.He is seen using YUYU's at every tournament. He knows with a
YUYU he can have an
advantage from quicker recovery.

Long lasting, free cooling that works when it matters.

Elite athletes love quality, so we gave it to them....YUYU

They Know

Oscar Piastri was spotted wearing our YUYU Ice Recovery Bottle around his neck and here's the thing: he's not sponsored. Not paid. Just genuinely using it.

That's the kind of real world proof you can't buy. F1 drivers are obsessive about recovery, and when one of the best on the grid chooses a YUYU, you know it's legit.

It's the same story around the world.

Even ahead of the upcoming World Cup, at least five national teams in Europe have already bought enough bottles for their entire squads.

When elite athletes from football and motorsport are reaching for the same recovery tool, you know you're onto something special.

Recovery is a must!!

YUYU is for everyone. We trialled it at golf and got in the full 9 holes with one ICE Bottle and Cover, was even still cold. It was about 32°C that day and he loved it!

Put it on as soon as you can. Recovery in the heat is an absolute must. in just 90 seconds with YUYU your core tempreture can be reduced.

Now we can all recover a lot more comfortably.

South East Asia

This is Ha long Bay, Vietnam. We were fortunate enough to travel there to play golf and put the YUYU to the test in real tropical conditions.The humidity in Vietnam is intense. The YUYU Ice Recovery Bottle became heavily relied on, keeping us cool and helping recover quickly throughout the trip.

Definitely kept us focusted on the golf and fun, rather than the humidity and heat.

If you are heading to hot and humid destinations. The YUYU feels like it is a must have. Because no one can cool you down properly except yourself

Jack Draper